About us & our diving system

Booking / Reservation 

• If you wish to make an online reservation, it is necessary to make arrangements for a deposit, which must be paid at least 48 hours before the start of the program.
• The (remaining) balance can be paid in cash at the dive center before the start of the program.
• Guests who wish to make an advance reservation will receive an e-mail with the payment specifications.
• It is recommended to book the dive in advance during the high season. (June / July / August / October) The date and time can be changed if necessary in consultation with the dive center.

Payments

• For online bookings and reservations we require a deposit of 50% of the total amount.
• You can pay the full amount or only the deposit.
• Payments can be made by IBAN bank transfer to our Dutch bank account, via PayPal (including credit card payment), Wise transfer or by cash payment at the dive center. Due to the high costs,  we charge administration fees when you wish to pay by PayPal and credit card. (< 100 – 5 euro | > 100 – 10 euro | > 500 – 15 euro)
• The total amount of the activity must be paid before the start of the program.
• We do not have a pin device at the dive center, therefor we cannot accept credit / debit cards on location.
• Cash payments can be accepted in Euro, Turkish Lira, GP Pounds and US Dollars.
• We will consult the Euro exchange rate if you would like to pay in another currency than Euro.
• You will receive a confirmation message as soon as your deposit arrived. This confirms also that we added your booking to our calendar

Scuba diving is a great activity and a fun gift to give and receive!

It’s possible to surprise your loved ones with a gift voucher. This is how it works:

• Don’t forget to send us the name and e-mail address from the receiver of the digital gift card.
• Tell us if we need to send a gift card with the amount shown on it, or the package program if the receiver is not allowed to see the price.
• The gift voucher is not transferable and not redeemable for cash.

We work together with a transfer service. It’s possible to book transfer from and to  your hotel.

The full amount can be paid to your driver in cash only, or you can pay the full amount by IBAN bank transfer to us prior the dive date. In this case we manage it with your driver.

Changes to your reservation

Side Azura dive center’s refund policy endeavors to accommodate the needs of guests as much as possible in accordance with the following guidelines. You have the option to change the date of the activity in consultation with Side Azura dive center, free of charge and subject to weather and availability, with a 24-hour notice.

Cancellations

• If the guest does not attend (no-show) at the scheduled start time of the dive trip/course or cancels less than 24 hours before a course or dive, or joins the activity after its start, or leaves prior to its completion, no refund will be made unless otherwise agreed between Side Azura dive center and the guests undertaking only a portion of the course or dive.
• If the guest cancels his / her activity, the deposit made is not transferable to another person.
• If a guest cancels his / her diving course, a refund will not be issued for the eLearning or course books provided.
• If the cancellation by the guest occurs more than 24 hours prior to the start of the scheduled dive trip or course, a full refund will be issued.
• Attendance at the boat or beach with full dive gear indicates the start of the dive activity. From that point on, refunds are not possible.

Cancellation by Side Azura

All our activities are highly dependent on the weather and Side Azura dive center reserves the right to cancel or postpone the activity in any circumstances. In cases where Side Azura  dive center cannot make the booked tour, the guest will receive back all deposits paid to Side Azura dive center or the guest will be offered an alternative day or time.

If an alternative day or time is declined by the guest, Side Azura dive center reserves the right to deduct any administrative costs resulting from such transactions.

Changes in Locations

While every effort is made to adhere to schedules and itineraries, Side Azura dive center reserves the right to change dive schedules and itineraries at any time if it is in the best interest of the guest or when forced by weather conditions.

Side Azura dive center is not responsible for any compensation to the guest if Side Azura dive center is forced to cancel or in any way due to force majeure, namely war, riots, civil strike, labor dispute, terrorist activities, natural or nuclear disaster, fire, adverse weather conditions, traffic congestion or other external circumstances beyond Side Azura dive center’s control.

Diving course refund of unused portion of the course

Multi-day Diving Course refund policy allows for cancellation without charge at the end of each day of the course for a full refund of the portion of the course that the guest has not completed at that time.

Weather conditions 

If the weather on the day of the diving trip / open water diving of a course prevents us from having a safe and enjoyable experience the guest will be informed that the trip will be cancelled or postponed to another day. Please note that in the event of light rain without strong winds and high waves, Side Azura dive center will NOT cancel dive trips or courses as this does not prevent us from having an enjoyable and safe dive trip. Side Azura dive center is not liable for unforeseen adverse weather conditions, involving rough seas and poor visibility.

Authority on Tour / Waiver of Tour

The decision of the Instructor / Divemaster and other staff employed by Side Azura dive center is final on all matters that may compromise the safety of the group. Side Azura dive center is not responsible or liable for any guest committing an illegal or wrongful / unlawful act.

Guests may be excluded from the trip/course without any refund of the diving activity. If Side Azura dive center considers the guest not suitable for the diving activity, it may, at its discretion, cancel the booking of such a guest, if such guest causes danger, nuisance or annoyance to other guests. If guests are found to be under the influence of alcohol/drugs prior to the activity, the booking will be cancelled without refund.

We understand that you may find that the dive activity is not as expected or does not appear to be for the guest. The instructor may decide that the guest needs additional one-on-one training to complete a dive program/course. In this case, the guest will be offered to return at a later date. This is at the dive instructors discretion.

Refunds will not be issued if after the start of the activity it becomes apparent that the guest wishes to cancel the dive, regardless of the reason, or if the dive instructor recommends returning at a different time.

Responsibility and Liability

Side Azura dive center and its employees are not responsible or liable for any injury, loss, accident, damage, delay, omission, irregularity or non-compliance that occurs in connection with these arrangements.

The guest understands and accepts all risks associated with all activities. The irresponsible actions of divers can have a negative impact on their fellow divers and the diving community. As a result, unsafe, illegal or irresponsible behavior will not be tolerated.

Please keep in mind that the above guidelines are what you would expect as a worst case scenario. Side Azura dive center will make every effort to keep cancellation/change fees to a minimum. Each cancellation case will be reviewed individually by our management team.

All certified divers booking a diving trip at Side Azura dive center must show proof of certification (through their relevant training agency) in order to participate in the activity. If the guest is unable to show proof of certification in any way, they will not be able to dive at sites for certified divers and at the applicable discounts for certified divers.

The guest acknowledges being aware of the intended dive trip/course and hereby confirms that he or she is medically fit and in good health and able to embark on the activity/course. Any guest with a pre-existing medical condition or illness must declare the true nature of this condition prior to commencement of the program. In the case of a medical illness / condition, the guest is required to provide a medical certificate from a family physician attesting that he / she is “medically fit to dive and/or snorkel.” Side Azura dive center and its representatives will treat all information strictly confidential.

Information contained in all brochures, leaflets, website, emails and advertising is given in good faith by Side Azura dive center and these are based on the latest information at the date of publication.

Side Azura dive center reserves the right to change any of the facilities, vehicles or boats described in the brochures, leaflets, website, emails or other advertising without being liable for compensation or refund. While every effort is made to keep the prices advertised in the brochure, leaflets, website, emails and advertising, Side Azura dive center reserves the right to increase prices at any time, due to unforeseen increases or exchange rate fluctuations to which it may be exposed. Surcharges will not be applied after confirmation of bookings.

Guests should be aware that the team of Side Azura dive center may take photos or films of the guests during the preparation or execution of the dive, and Side Azura dive center reserves the right to use such material for advertising or brochure production without obtaining permission and without payment to the guest.

Most divers are well familiar with DAN insurance (Divers Alert Network). Side Azura dive center does not use the DAN insurance, but all divers are insured through ERGO, which is similar to DAN.